Refund policy

At Agaira Studio, every piece is inspected by hand before it leaves us - but we want you to feel completely confident ordering from us, so here's exactly where you stand.

Your right to change your mind (ready-to-wear pieces)

If you've ordered a ready-stock item (not made to your custom size or specification), UK law gives you the right to change your mind:

You have 14 days from the day you receive your order to tell us you'd like to cancel - no reason needed.
Email us at info@agaira.co.uk with your order number to let us know.
You then have a further 14 days to send the item back to us.
The item must be unworn, unwashed, with tags attached and in its original packaging.
Return postage is paid by you, and we recommend sending it tracked - the parcel is your responsibility until it reaches us.
Once we've received and checked the item, we'll refund you within 14 days, to your original payment method. We may make a deduction if the item shows signs of wear beyond simply trying it on.

This is a legal right and applies regardless of anything below - it isn't a discretionary gesture on our part.

Made-to-order and bespoke pieces

Pieces made to your measurements, custom-stitched blouses, or anything altered to your specification are excluded from the 14-day change-of-mind right once production has begun, as these are made specifically for you. We'll always confirm at checkout or by email if your order falls into this category.

Damaged, faulty, or incorrect items

Please inspect your order as soon as it arrives. If your item is damaged, faulty, or not what you ordered (wrong item or wrong size), email us at info@agaira.co.uk within 48 hours of delivery so we can put it right quickly - though this timeframe is there to help us help you fast, not to limit your statutory rights under the Consumer Rights Act 2015, which give you longer in more serious cases.

To help us resolve it as quickly as possible, please include:

Clear photos of the item and the issue
A photo of the outer packaging and shipping label

A short video is genuinely useful for us too, but it isn't a requirement for making a valid claim.

Where a fault is confirmed, we'll offer a full replacement or a full refund, including any delivery charges, and we'll cover the cost of the return.

What we don't consider a defect

Our sarees, lehengas, and kurtas are handcrafted using traditional Indian textile techniques, and a few characteristics are part of that - not flaws:

Small knots where broken threads have been rejoined
Slightly uneven threads where the border meets the body
Slubs - small clusters of residual thread, typical of handloom weaving
Minor gaps in or around woven motifs
Slight dye bleed onto the pallu, common with powerloom sarees
Loose tie-dye threads on Bandhani pieces
Slight colour variation from what you see on screen - screens render colour differently, and we do our best to photograph true-to-life. If you're ever unsure about a colour before ordering, message us and we'll help.

These are considered defects and are covered above: a tear in the fabric, incorrect length from what was stated, or a missing blouse piece where one was listed as included.

Items we can't accept returns for

Made-to-order or custom-sized pieces, once production has started
Blouses, petticoats, underskirts or innerwear - adjacent pieces once tried on, for hygiene reasons.
Items returned without prior contact, or outside the timeframes above

Sending a return

Once we've confirmed your return, post the item back to us. You will receive the return address through email.

We don't currently offer a collection/pickup service, so postage is arranged and paid by you unless the return is due to our error (damaged, faulty, or wrong item), in which case we'll cover it.

Refunds

Once we've received and checked your return, we'll email you to confirm it's approved, and refund you within 5–7 business days to your original payment method (please also allow for your bank's own processing time). For statutory 14-day change-of-mind cancellations, refunds are issued within 14 days of receiving the goods back, as set out above.

Questions about a return or refund at any point - just email info@agaira.co.uk