Shipping policy

Ready-stock orders

Estimated delivery: 3–5 working days from dispatch, via Royal Mail Tracked 48.

Delivery times are Royal Mail’s own service aim and can occasionally vary.

Weekends and UK public holidays aren’t counted as working days.

If your order hasn’t arrived within 8 working days of dispatch, email info@agaira.co.uk and we’ll chase it up for you.

Made-to-order and prebooked pieces

Estimated delivery: 5–25 working days from dispatch, depending on the piece and our delivery partner.

Weekends and public holidays in both the UK and India are excluded, as some pieces are finished in India before shipping to you.

If your order hasn’t arrived within 30 working days of dispatch, get in touch and we’ll look into it straight away.

During festival periods (Onam, Diwali, and similar), please allow extra time — demand on delivery networks rises and delays can occur that are outside our control.

European Union deliveries

We may deliver to eligible destinations within the European Union where shipping is available at checkout.

EU orders are subject to applicable UK export laws and the import laws, customs requirements and tariff rules of the destination country.

Depending on the destination, order value and applicable local rules, you may be required to pay import VAT, customs duties, tariffs or other charges before your order can be delivered.

Any import duties, tariffs, taxes or customs charges imposed by the destination country are the responsibility of the recipient unless otherwise stated at checkout.

Customs clearance may affect delivery times, and AGAIRA cannot guarantee the time taken by customs authorities.

Customers are responsible for ensuring that the products they order can be legally imported into their destination country.

If delivery is delayed

If we’re unable to deliver your order within the time frame agreed at checkout, you have the right under the Consumer Contracts Regulations 2013 to cancel your order and receive a full refund. We’ll always let you know as early as we can if something’s running behind.

Lost or damaged in transit

Your order remains our responsibility until it’s delivered to you. If it arrives damaged or doesn’t arrive at all, contact info@agaira.co.uk and we’ll sort out a replacement or refund.